1. I’m a member with SCG match access entitlements, how do I access my seats / tickets/ membership?
  2. What gate do I enter via?
  3. What are the SCG dress regulations?
  4. What are the SCG Conditions of Entry?
  5. What are the AFL Conditions of Entry?
  6. What COVID policies will be in place when I arrive to a game?
  7. Question about Sydney Swans app
  8. When should I arrive to the ground pre game?
  9. Will there be Kick2kick?
  10. Am I able to pre purchase my EP2 and EP3 parking ticket?
  11. How do I access the Corporate suites?
  12. How do I access my tickets for corporate boxes, Chairman’s?
  13. Is the SCG cashless?
  14. What are the Bloods?
  15. What do I do if I observe social misbehaviour?
  16. Where can I purchase the 2021 Nike merch?
  17. Where do I purchase a record?
  18. What will I experience attending a Swans home game?
  19. I have membership enquiry?

FAQS

I’m a member with SCG match access entitlements, how do I access my seats / tickets/ membership?
Information on mobile member cards OR ticket redemption has been sent to eligible members via email.
Depending on what TYPE OF MEMBERSHIP you hold, there might be some extra steps required for you to complete to attend matches.
Find out about the steps which apply to your membership by visiting our Membership Support Centre online

What gate do I enter via?
Please refer to your digital ticket for your best gate entry point. 

What are the SCG dress regulations? 
To view the SCG members and corporate dress regulations please click here.

What are the SCG Conditions of Entry
To view the SCG conditions of entry please click here.

What are the AFL Conditions of Entry? 
To view the AFL Conditions of Entry please click here

What Covid policies will be in place when I arrive to a game? 
We can't wait to welcome you back home to the SCG in a COVIDs safe environment. Working with VNSW, NSW Health and the SCG, your wellbeing is our priority and there are a number of measures in place at the SCG to ensure our event is as safe as possible.
- Increased cleaning
- Digital transactions
- Face masks
- Physical distancing
- Sanitiser stations
- Stadium zoning

Please click here for more information.

How do I download the Sydney Swans app? 

Stay up to date with all the latest breaking news, game details and everything happening around the club thanks to the official Sydney Swans club app, presented by Volkswagen.

Over 100,000 fans continue to utilise the app to keep up-to-date with all that’s happening around the club, with fresh news and videos updated throughout the day.

Make sure you don’t miss out by downloading the official app to your iPhone or Android device today!

DOWNLOAD THE APP FOR IPHONE

- DOWNLOAD THE APP FOR ANDROID

When should I arrive to the ground? 
We want to hear as many of you as possible when our boys run onto the field at 1pmWith gates opening at 11:45am, please plan ahead and give yourself plenty of time to travel.  

Will there be McDonald’s Kick2Kick? 
Sydney Swans are working with VNSW and McDonald’s to make McDonald’s Kick2Kick safe. We will provide further update closer to the day 

Am I able to pre purchase my EP2 and EP3 parking ticket? 
No pre-paid parking is available for EP2 and EP3. Please purchase your parking pass at the parking gate when you arrive on the day.  

We suggest you arrive early to avoid missing out on a parking spot 

Please remember that EP2 and EP3 are cashless so please come prepared. 

For more transport options, please click here.

How do I access my corporate suites? 
Entry to the corporate suites will be via Gate B, C, D or F. Please download and look at your ticket prior to arriving at the venue for the best gate entry 

How do I access my tickets for corporate suites? 
Corporate ticketing will be sent ahead of the game.

For any further corporate ticketing enquiries please visit our Hospitality page. 

Is the SCG cashless? 
The SCG is a cashless venue 

Who are the Bloods? 
The Bloods are the Sydney Swans 

We’re a team that is forged on hard work, sweat and blood. 

We’re relentless.  

We were born in South Melbourne in 1874 and have made our home in Sydney 

We are a club that’s rich in history and a team that is ambitious.  

What do I do if I observe anti-social misbehaviour? 
The Sydney Swans condone any anti-social behaviour. If you do witness anti-social behaviour please text 0400 816 205 

Where can I purchase the 2021 Nike Merch? 
Make sure you look the part in our new 2021 Nike range by visiting either the Swanshop website or from any of the below merchandise outlets on game day; 

  • Van A – Driver Ave Opp Gate C 
  • Van B – Driver Ave Opp Gate A 
  • Gate A – Members BBQ area 
  • MA Noble Food Court Level 1 
  • Victor Trumper Level 1 

Where do I purchase an AFL Footy Record? 
AFL Footy Records will be available for purchase on Driver Ave 

What will I experience attending a Swans home game? 
Get excited! Footy is returning to the SCG and we can't wait to welcome you back after a very different season last year. After a victory over the Brisbane Lions at the Gabba to kick off the season, we look forward to seeing you, your family and friends as we return home to face the Crows.

I have a membership enquiry? 
Membership Support are available to help you with your enquiries and to answer your questions. Please be aware we are experiencing a high volume of calls, so please take advantage of our call back system when you dial up our Support Centre and we’ll get back to you. Contact the team on (02) 9157 5020 10am-4pm Monday to Friday.

Our email inbox is also experiencing delays, however we will aim to get back to your enquiries within a reasonable timeframe. Email us at swansmembership@sydneyswans.com.au

On match day the Membership Support Centre will be operating next to the Gate B Box Office or look out for the PINK VESTS on match day for assistance.