A lot has happened in football this week and we know you will have plenty of questions.
We would like to say thank you for your patience as we work through the many challenges before us.
The health and wellbeing of our team and wider Swans community will continue to be our priority in the coming weeks and months, and we thank you for your support and for sticking with us during these challenging times.
Have all AFL games been cancelled?
The season has been postponed until at least May 31. Round 1 games have been completed. Earlier, the AFL announced season 2020 will be reduced to 17 games.
To view the full AFL statement, please click here.
Will the NEAFL season continue as scheduled?
The state league competitions across the country - VFL, SANFL, NEAFL, WAFL, TSL, men's and women's, and all National and State Talent Programs will delay the start of their season until the end of May.
When will a decision be made to re-open matches to the fans?
The situation is rapidly evolving so at this stage it’s too early to say when fans will be able to attend games again.
Will I receive a refund on my membership/tickets/hospitality package?
Members and fans are asked to keep hold of their tickets and memberships and await further advice. All ticket holders and members will receive further information shortly.
Fans who have purchased tickets for Rounds 1 and 2 of the 2020 Toyota AFL Premiership Season via Ticketmaster and Ticketek will receive a refund, while club, AFL and venue members will be communicated to in coming weeks.
Members and fans are encouraged to check their contact details are up to date by logging in at membership.sydneyswans.com.au so that we can provide the latest updates.
How will this affect my monthly payment plan?
Payments for members on Swans Smart Pay will continue in line with the terms and conditions you signed up to when purchasing your membership. Upon further advice from the AFL, we will continue to keep you informed of any changes once known. Your support through this challenging time is crucial and we thank you for your patience as we navigate this evolving situation.
I haven’t received my membership pack yet. Is it still coming?
Yes. If you purchased your membership prior to March 16. In some instances, packs may take slightly longer than 14 business days due to our partner businesses adjusting to changing conditions in response to government and expert advice. Members who purchased memberships after this date will have separate arrangements communicated to them by Membership Support.
Will other Sydney Swans events be cancelled?
Club functions have been postponed until further notice.
What else is the club doing to minimise the spread of COVID 19 to staff and players?
The club has taken a number of precautionary measures in recent weeks around travel, hygiene and limiting access to the club environment. We have been guided by our club doctors, the AFL and the government.
Is the Sydney Swans office open?
The Sydney Swans offices are closed to external visitors. Sydney Swans staff are currently working remotely. Our membership support team remains available during the usual contact hours from Monday – Friday 10am- 1pm on 1300 663 819 with the exception of Monday March, 30 and Tuesday March 31. We ask for your patience as we continue to work through responses to your enquiries. Our staff may not have all the answers right now but know that we’re in this together.
Is the Swanshop still fulfilling and taking orders online?
Yes the Swanshop remains open online. Some orders may take longer to arrive due to partner businesses adjusting to changing conditions in response to government and expert advice.
How can we continue to support the club?
Your club needs you now more than ever. We’ll be in touch soon with all the ways you can stay connected. In the meantime, the best way to support the team is to maintain your membership and stay connected with the club through our website, app and social media channels. We look forward to your support from wherever you may be as we cheer, cheer from afar.
Can I still ask for autographs when I see players?
Given the current environment we need to restrict physical contact with our players as much as possible. Therefore, we’re asking that if you see our players please don’t ask for autographs for the time being. Once we get past this we will make sure there are plenty of autograph opportunities.
Get the latest updates
To stay up to date with the latest developments, members and fans are encouraged to check their contact details are correct by logging in at membership.sydneyswans.com.au.
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