Last updated: Monday, June 1 2020
We would like to say thank you for your patience as we work through the many challenges before us.
The health and wellbeing of our team and wider Swans community will continue to be our priority in the coming weeks and months, and we thank you for your support and for sticking with us during these challenging times.
Have all AFL games been cancelled?
On March 23 the season had been postponed until at least May 31.
On May 15, the AFL announced that the season would resume on June 11.
To view the full AFL statement on the resumption of the season, please click here.
Earlier, the AFL announced season 2020 will be reduced to 17 games.
Is there a new fixture available?
Yes. The AFL has advised the fixture will be released in blocks of up to 4-6 weeks, with the first block released on May 25. Please click here to view the updated fixture.
Will the NEAFL season continue as scheduled?
State league competitions across the country were postponed until at least the end of May. While some competitions, such as the SANFL, have announced restart dates, the future of the NEAFL remains unclear and a number of options are being explored. The AFL has ruled that senior listed players cannot participate in state league competitions due to the strict return to play protocols, therefore Sydney Swans players would be prevented from participating in NEAFL matches.
When will a decision be made to re-open matches to the fans?
The situation is rapidly evolving so at this stage we don’t know when fans will be able to attend games again. The AFL and the Club will continue to follow the advice of government and medical authorities.
Will I receive a refund on my membership/tickets/hospitality package?
Game-access members were sent direct communication with options available by email (or mail if no email address is provided) in May 2020. More information can be found here.
Members will receive direct communication on options available by email (or mail if no email address is provided) in May 2020.
Fans who have purchased tickets for home matches will receive information from Ticketek prior to the scheduled fixture.
Members and fans are encouraged to check their contact details are up to date by logging in at membership.sydneyswans.com.au so that we can provide the latest updates.
How will this affect my monthly payment plan?
Game-access members were sent direct communication with options available by email (or mail if no email address is provided in May 2020. More information can be found here.
If you select no option, the Club will rely on this as your consent to continue to take monthly Smart Pay payments and your membership will remain with the Club in 2020.
If you wish to pause your payments, you can do that by logging into your Swan-e Account and opting to Pause your Payment Plan. You will need to pause your plan or select one of the options above by midday AEST on Friday, June 19 to prevent additional charges.
Miss the deadline? Please contact Membership Support on 1300 663 819 Monday-Friday 10am -4pm during our support hours. Members who miss the deadline to respond will be able to stop further payments and obtain a refund of any payments collected.
I haven’t received my membership pack yet. Is it still coming?
Yes. In some instances, packs may take slightly longer than 14 business days due to our partner businesses adjusting to changing conditions in response to government and expert advice.
Will other Sydney Swans events be cancelled?
Club functions have been postponed until further notice.
What else is the club doing to minimise the spread of COVID 19 to staff and players?
The club has taken a number of precautionary measures in recent weeks around travel, hygiene and limiting access to the club environment. We have been guided by our club doctors, the AFL, and the government.
Is the Sydney Swans office open?
The Sydney Swans offices are closed to external visitors. Sydney Swans staff are currently working remotely. Our membership support team remains available during the contact hours from Monday – Friday 10am- 4pm on 1300 663 819. We ask for your patience as we continue to work through responses to your enquiries. Our staff may not have all the answers right now but know that we’re in this together.
Is the Swanshop still fulfilling and taking orders online?
Yes, the Swanshop remains open online. Some orders may take longer to arrive due to partner businesses adjusting to changing conditions in response to government and expert advice.
How can we continue to support the club?
Your club needs you now more than ever. If you’re already a Swans member you can make a BLOODS PLEDGE, and commit 100% of your membership to the Club. If you’re not a member, join us as a BLOODS 2020 member by visiting membership.sydneyswans.com.au As we look forward to the season resuming, stay connected with the club through our website, app and social media channels. We look forward to your support from wherever you may be as we cheer, cheer from afar.
Can I still ask for autographs when I see players?
Given the current environment we need to restrict physical contact with our players as much as possible. Therefore, we’re asking that if you see our players please don’t ask for autographs for the time being. Once we get past this, we will make sure there are plenty of autograph opportunities.
Get the latest updates
To stay up to date with the latest developments, members and fans are encouraged to check their contact details are correct by logging in at membership.sydneyswans.com.au.
If you don’t currently receive emails from the Sydney Swans, sign up to our free newsletter to keep in touch: https://myswans.afl/.